Refund policy

A person checks every ad against our ad rules before it goes live. If we decline a paid ad, we refund what you paid less a $10 review fee, which covers the time spent checking it. For example, if you paid $50 for a pitch, you get $40 back.

Your account page shows which rule the ad broke, so you can fix it and resubmit. A resubmitted ad needs to be paid for again.

Changed your mind before your ad goes live? Go to My account and press Withdraw on the ad. While it's still waiting for approval, you get everything back, with no review fee.

Once an ad has been approved and gone live, we don't give refunds for a change of mind, including if you sell the business, withdraw the ad early or decide you no longer need it.

If we take a live ad down because it breaks our ad rules or terms, there's no refund. You'll see the reason on your account page.

Broker profiles are paid monthly ($25/month for Standard, $50/month for Featured) or yearly ($240/year or $480/year), and renew automatically until you cancel. New brokers get 50% off their first 3 monthly payments.

• If we decline your profile, or you withdraw it before it's approved, we refund your first payment in full (there's no review fee for broker profiles) and stop the plan.
• You can cancel any time from My account. You won't be charged again, and your profile stays up until the end of the month or year you've paid for. There are no refunds for part months or the unused part of a year. We email annual plans a week before they renew.
• Switching between Standard and Featured, or between monthly and yearly, takes effect straight away. Stripe charges the difference for the rest of the period, or takes it off your next payment.
• If a monthly payment doesn't go through, Stripe tries again and emails you. Your profile comes down shortly after the paid month ends, and goes back up once the payment is made.

• Card payments go back to the card you paid with, through Stripe. They usually show on your statement within 5 to 10 business days.
• If you paid another way, such as a bank transfer, we pay you back the same way.
• Refunds are listed under Payments and refunds on My account.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If we don't provide a service we've charged for, or it has a major problem, you're entitled to a remedy, which may be a refund. Nothing in this policy limits those rights.

Use the contact form and choose “A payment or refund”. Tell us the email on your account and what you paid for.